Healthx OpenX™ Phone

Serve your clients on their schedule by adding Healthx OpenX™ Phone solution. Save money with increased claim accuracy, while decreasing costs associated with customer service or telephone operator staffing requirements. Healthx OpenX Phone solution requires minimal setup and maintenance and enables you to build customer satisfaction 24 hours a day.

A compliment to the Healthx OpenX Web platform as part of the total Healthx solution, Healthx OpenX Phone now reduces call center volume by automating the handling of eligibility, accumulator status, claim status and benefit queries from members and service providers. Healthx Phone combines Interactive Voice Response (IVR) and fax back technologies to assist users as they request information via the phone keypad. The system provides either a verbal playback or faxback of eligibility, accumulator and claims status. A detail benefit summary can be included with the faxback option. Healthx OpenX Phone solution processes these requests using information contained in the Healthx centralized data warehouse. Healthx receives nightly batch transmissions of claims and eligibility data from payers into this centralized repository.

Healthx OpenX Phone solution provides immediate response to Inquiries for:

• Eligibility
• Claim Status
• Accumulator Status
• Benefit Summaries
• Provider Authentication is available with a choice of three different levels.
• Voice Playback of eligibility, claim status, co-pays and deductibles.
• Web Administration allows review of transactions, usage statistics and activation/authentication of providers and/or subscribers.
• Customer Service Portal allows signup and activation of providers and viewing of the status of requested faxes.
• Turn-Key System provides quick installation