Automated Voice Solutions

To accommodate customer and member demands for multi-channel information, we have partnered with Silverlink to expand our suite of automated voice solutions to proactively reach out to members. This technology helps payers and employers efficiently and effectively manage member communications in a cost-effective fashion.

Silverlink is a leader in proactive outbound communications to influence consumer behavior. Focused on the healthcare market, Silverlink technology enables Payers to easily create and manage voice interactions with thousands of customers at a time. Silverlink drastically reduces the cost of communicating with clients while improving financial results and customer care.

Through the use of Silverlink Automated Voice Services (SAVS), customers can create outbound call programs in a matter of hours. SAVS offers real time management feedback on call programs so programs can be optimized to produce exceptional results. Based upon Silverlink’s patent pending software delivery platform, SAVS offers a unique breadth of healthcare applications. There is no better solution for rapidly delivering results on a wide variety of call programs. Silverlink delivers its services through an ASP (Application Service Provider) model so there are no lengthy development cycles or excessive capital investments. In addition, the Silverlink multi-lingual human voice experience and audio libraries provide a pleasant recipient experience.

Known for rapid call program development, exceptionally high yield, and breadth of application delivery, Silverlink has become the trusted voice in client communications.

Communication challenges today

• Mail campaigns to collect information are very costly (print, mail, administration)
• Limited tracking of who has received/responded to requests
• Payers have limited resources and/or protocols for mass communication
• Reality is; everyone is not e-enabled
• The preferred method of communication is not always known; multiple options are needed

Advanced Telephony Solutions

• Improve patient compliance as well as healthcare outcomes
• Technology and service to reach customers quickly
• High response rates and member acceptance
• Administration simplification
• Self-service on the Web and employ analytics to develop quality indicators for the resolution of member issues
• Broad range of enterprise applications